FAQs2019-10-03T16:03:14+00:00

FREQUENTLY ASKED QUESTIONS

We have some frequently asked questions that we thought would be helpful to anyone considering the investment of countertops and other home renovation projects. Here are our most frequently asked questions! Remember, if you have any additional questions, please do not hesitate to give us a call or stop by our showroom!

What are stone remnants and what they can be used for?2019-09-30T16:48:46+00:00

Remnants refers to the stones that we are left with after cutting slabs for other projects. The material is just as good as a brand new full slab, and the only difference is the size. Usually, remnants are not suitable if you’re looking for a huge kitchen countertop or other big projects. If you are looking for a small project such as a bathroom vanity top, using a remnant would be a wise choice.

Do you match competitor’s price?2019-09-30T16:36:09+00:00

We will match or beat any competitor’s price as long as the quote you have is official and prepared according to industry standards.

What is the difference between Quartz and Granite?2019-10-04T17:33:06+00:00

Granite is a natural stone mined from quarries all around the world, cut down to a manageable size, and then polished to a fine finish. It is a durable material that’s resistant to heat. Due to its porous nature, it can stain if spilled liquids are left sitting – It is recommended that you reseal this stone once a year.

Quartz is a “man-made” stone and its manufactured using a mixture of ground natural quartz, pigment and polymer resins. This stone requires little maintenance and does not need to be resealed. Quartz is not heat-proof and can be damaged by excessive heat contact.

How long have you been in business?2019-09-30T16:06:13+00:00

Roldan Guerrero (President of TGI Quartz and Granite) started this business in February of 2013 when he ran into numerous problems while remodelling his own kitchen. Realizing that taking on this venture could be a little bit intimidating, he wanted to create a company that worked with its customers, making their project run smoothly, easing their worries, and making the process as stress-free as possible.

Where do your stones come from?2019-09-30T16:05:01+00:00

We receive our granite and quartz stones directly from the distributors of countries such Brazil, India, Italy, Norway and more. This guarantees that we can offer you exceptional quality. There is also no middle-man, which allows us to offer you extremely competitive prices. Our stones also come in slabs, they are not pre-made. That way, you know you are getting a custom piece for your home and not a generic one-fits-all countertop.

Can I bring in samples of colour schemes from my house to try and match with your stone selection?2019-09-30T16:03:03+00:00

Yes. Our friendly and knowledgeable team members are passionate about home décor and customer service. They would love to help you choose the right stone to match your colour schemes. Feel free to bring in whatever you would like matched, and we will do our best to find something stunning for your home.

Is there anything I need to bring with me when I visit your showroom?2019-09-30T16:02:11+00:00

This depends on your goals and where you are at with your project. You can drop by our showroom and browse our great selection, or you can bring measurements so that we may give you a preliminary quote. Both ways, we’re here and ready to assist you in whatever your needs may be!

Can you custom cut the stone around my sink and faucet?2019-09-30T16:01:18+00:00

Yes. All of our stones are custom-cut according to your specifications. We receive our stones in large slabs and we are able to cut them in any measurements you need. We are not a ‘one size fits all’ granite store.

Is there a discount if I pay cash?2019-09-30T16:00:19+00:00

We do not offer a price adjustment for cash payments; however, we do have specials and promotions in our store during different seasons. Come by our showroom and see what we currently have going on!

How long does the entire process take?2019-09-30T16:40:03+00:00

The process can vary depending on the stone you select (in case the stone is not available in our inventory, we will need to order it and be subjected to distributors availability), the installation address, etc. Usually it takes 10 business days from the day of approval of Firm Quote by customer until the final date of installation.

When do you require payment for products and services?2019-09-30T16:06:59+00:00

We require a 50% deposit before installation, and then a 50% deposit after installation and services are complete.

LOCATION

50 Slack Road, Unit 2E
Ottawa, ON

SHOWROOM HOURS

Monday to Friday: 9:00am – 6:00pm
Saturday: 9:00am – 4:00pm

LOCATION

50 Slack Road, Unit 2E
Ottawa, ON

CONTACT

info@TGiQuartzandGranite.com
(613) 729-5656

HOURS

Monday to Friday: 9:00am – 6:00pm
Saturday: 9:00am – 4:00pm

GET A FREE QUOTE

Fill out this form and one of our CNC Countertop experts will contact you with the best stone solutions in the market!